Privacy Policy

Last updated: 06 November, 2023

1. General Provisions

DEXDAO (“we”, “our” or “us”) have developed this Privacy Policy  to explain to you how your personal information is protected, collected and used when you use the DEXDAO website https://www.dexdao.app/   (“Site”) or our Services (as defined in the Terms of Use, available through the Site).


Personal data is information about you that can identify you, such as your name, email address, blockchain address and other information that is not otherwise publicly available.


This provision applies to the information we collect:


  • On that website;

  • In email, text and other electronic communications between you and this Site.


Please read this Privacy Policy carefully to understand how we process your data and what principles we follow.

If you do not agree with our policy, you agree not to use the DEXDAO service. 


By accessing or using this Site or DEXDAO Services, you agree to be bound by the terms and conditions of this Privacy Policy.


This Policy may change from time to time. By continuing to use the DEXDAO service, you agree to the changes made, so periodically check the Privacy Policy for updates.


We draw users' attention to the fact that:


  • DEXDAO is intended to broadcast your transactions into blockchains for permanent storage and ones it is done those data cannot be changed or deleted. Be mindful with your transaction and do not incorporate into them any data you are not willing to make publicly and permanently available. 

  • DEXDAO service uses information taken directly from the blockchain network through which transactions were carried out. The data obtained from the blockchain is stored in the network itself and cannot be changed or deleted by any of the users, including DEXDAO. User requests to change or delete such data cannot be satisfied by us due to lack of technical capability.  

2. Purposes and legal grounds for the processing of personal data

2.1. The DEXDAO collects your personal data for the following purposes:


  • Providing the Services, you requested;

  • Compliance with statutory requirements for user identification;

  • Understanding user needs and optimizing the service;

  • Interaction with users on other services (e-mail, etc.).


2.2. When we process your personal data, we will rely on one of the legal bases for processing below. We may process your personal data on several legal grounds, depending on the specific purpose for which we use your data.


2.2.1. Execution of the contract.

In the event that the processing of your personal data is necessary to fulfill our obligations under the contract (for the provision of services) concluded with you.


2.2.2. Legal obligation or public interest.

In the event that we need to process your personal data in accordance with legal obligations.

The purposes of processing include the control of identity verification, the prevention of money laundering and fraud, risk control measures, and the provision of information to a competent authority, public authority or law enforcement agency.


2.2.3. Legitimate interests.

Where necessary, we may process your personal data where we or a third party have a legitimate interest in pursuing commercial and business interests, unless such interests are overridden by your interests, fundamental rights and freedoms.


2.2.4. Your consent.

In certain circumstances, we may, based on your contact details, ask you for specific permission to process personal information for specific purposes. 


Your data will be processed in this way if you consent to it. If the legal basis is the consent you have given, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the data processed prior to the withdrawal.

3. Information we collect about you

3.1. DEXDAO will collect and process the following data about you:


3.1.1. Information you provide to us.


  • Your crypto wallet account number connected as your identifier within our services.

  • Transaction data authorized by you designated for broadcasting by the means of our services. 

  • Public information about your DAO you chose to use in connection with the Site.

  • Information you provide, by sending us an email, a messenger or through the Site (especially when applying for the listing of a Trading pair). Such information may include your name, date of birth, address, email address, telephone number, identifying documents, geographic location, personal description, photograph, bank details and other information obtained from your communications.


3.1.2. Information we collect about you. 


In relation to your use of our Services, we may automatically collect the following information:


  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL) that take you to our website, through our website, and from our website (including date and time); the products you viewed or searched for; page response times, loading errors, duration of visits to certain pages, page interaction information (such as scrolling, clicking, and mouse switching), as well as the methods used to navigate away from the page, and any telephone number used to call our customer service.


3.1.3. Information we receive from other sources.


We may receive information about you if you use any of the other websites we operate or other services we provide.

We may also receive information that you provide to third parties when using the DEXDAO Service (for example, from an online payment service or from an organization that provides user verification). 


3.2 Plausible Analytics 


We use Plausible Analytics - a privacy-friendly Google Analytics alternative with its site https://plausible.io/ which is a web analysis service that collects and analyses the data about the overall behavior of the Site visitors but does not track them individually. Among other things, it collects data on which you have come to the Site from (so-called referrers), which subpages of the Site were accessed and how often and which period of time a subpage was viewed. A web analysis is mainly used to optimize the Site and for the cost-benefit analysis of Internet advertising.


Plausible Analytics does use technical tool called cookie. 


The information about your use of this website is usually transmitted to the Plausible server and stored in the European Union. Plausible Analytics might transfer the personal information collected via this technical procedure to third parties.   


More details on how Plausible Analytics works can be found over there:   

https://plausible.io/data-policy 


3.3. We do not collect information from individuals who have not reached the age of legal capacity, according to their personal law. If you are under the age of full legal capacity, you may not provide us with any personal data or use the services of the DEXDAO service.

4. Cross-border transfer of personal data

4.1. Subject to the Policy, we do not sell, rent or share any of your personal information, including your email address, to third parties for marketing purposes without your express consent (except for clause 3.2).


4.2. However, the following describes instances where your personal data may be disclosed as part of normal business processes to provide our services and products to customers:


  • Target: We may disclose your personal information to fulfill the purpose for which you provide it.

  • Legal Requests: the DEXDAO cooperates with law enforcement agencies, as well as other third parties to enforce laws such as: intellectual property rights, fraud and other rights, to protect other users, and companies with bad reputation. Therefore, in response to an authenticated request from law enforcement or other government agencies involved in a criminal investigation or suspected illegal activity, we may (with your permission and if such information is available) disclose your name, city, country, contact number, email address and other information without a warrant. Without limiting the foregoing, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order, or substantially similar legal process, unless we believe in good faith that disclosure is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

  • Other disclosures: We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the DEXDAO, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


4.3. Due to the current regulatory environment, we cannot guarantee that all of your private messages and other Personal Information will never be disclosed in ways not otherwise described in this Privacy policy.


By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties, under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may misuse or misuse your Personal Information that they collect from the DEXDAO.


Therefore, while we use industry standard practices to protect your privacy, we do not promise, and you should not rely on or expect, that your Personal Information or private communications will always remain private.


4.4. We may disclose aggregated information about our users and information that does not identify any individual without limitation.

5. User rights

5.1. Subject to applicable law, you have the right to access the information we hold about you. Your right of access may be exercised in accordance with the relevant data protection legislation. If you have any questions in connection with our use of your personal information, please contact us. Under certain conditions, you may require us to:


a) The right to access the personal data we hold about you. 

b) The right to have your personal data rectified or deleted (except blockchain storages). 

c) The right to restrict (i.e. prevent) the processing of your personal data.

d) The right to object to us using your personal data for a particular purpose or purposes.

e) The right to withdraw consent to our processing or (and) controlling your personal data.  

f)  The right to data portability (if your data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business).

g) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

h) If the processing is based on consent, withdraw your consent so that we stop that particular processing;


If you wish to exercise any of the rights set out above, please contact us via our e-mail feedback@dexdao.app  You will not have to pay a fee to access your personal data (or to exercise any of the other rights).


5.2. Your exercise of these rights is subject to certain exceptions to protect the public interest (such as preventing or detecting crime) and our interests (such as maintaining legal privileges).

6. Right to file a complaint

6.1. If you have any complaints about the use of your data, please let us know and/or file a complaint using the contact details below. We will immediately investigate and inform you of the result.


6.2. Complaints must be written in English in a comprehensive manner and contain sufficient detail and a clear description of the complaint. We will not be able to process requests that are incomprehensible or in languages ​​other than English.


6.3. You can also file a complaint with the supervisory authorities, but if the complaint has not been submitted to us first, we may use this fact as evidence of your unwillingness to resolve the issue out of court.

7. Data storage

7.1. Data Retention Period: Unless otherwise provided by law, you agree that we have the right, but are not required to, retain all personal information collected for the duration of your use of our Services and for the period required by law, but no longer than 5 (five) years. The storage period may be extended for a period not exceeding 1 (one) year, if there is a reasoned request from the competent authority.


Personal data processed by the DEXDAO will not be kept longer than is required for the purposes specified in Section 2 of this Policy. The DEXDAO will retain your personal data for the duration of your contractual relationship with the DEXDAO and, to the extent possible, after the termination of that relationship, for as long as necessary to fulfill the purposes set out in this Policy.


The retention period for required data may be extended to comply with tax laws. In particular, Product purchase, Subscription and access information may be retained by the DEXDAO for 5 years or until the completion of a tax audit, whichever occurs later. Other personal data will be deleted 12 months after the approval of the removal of the Personal Account.


7.2 When collecting personal data of Users, the DEXDAO ensures recording, systematization, accumulation, storage, clarification (updating, modification), retrieval of your personal data using the CDN infrastructure.


7.3 Personal data is stored in a form that allows identifying the subject of personal data for no longer than is required by the purposes of processing personal data, unless the period for storing personal data is established by applicable law. The processed personal data is subject to destruction or depersonalization upon achievement of the purposes of processing or if it is no longer necessary to achieve these purposes, unless otherwise provided by applicable law. In particular, the DEXDAO may retain special information after fulfilling its obligations under the agreements, if it is necessary to comply with legal requirements, resolve disputes, prevent fraud or abuse, and to ensure compliance with the provisions of this Privacy Policy.


We will stop processing your data if you object to such processing of your data or if you withdraw your consent to processing previously obtained by the DEXDAO.

8. Privacy and security of personal data

We take the privacy and security of your Personal Data very seriously. We have implemented technical and organizational security measures to ensure that the protection of data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access and any other unlawful or unauthorized form of processing is an integral part of all processing of Personal Data in accordance with applicable law.


We do not disclose this information to third parties except with your consent, in accordance with the provisions of this Policy, or if we believe that such disclosure is necessary (for a legitimate purpose: for example, if you or others are in danger) in accordance with applicable law.


The Site may contain links to websites maintained by third parties whose information and privacy practices differ from ours (for example wallets). We are not responsible for and are not responsible for the information or privacy practices used by such third parties. We encourage you to review the privacy policies of all third party websites before using such websites or providing any Personal Data or any other information on or through such websites.

9. Contact details for communication

9.1. Please send any questions, comments or inquiries regarding this Privacy Policy to feedback@dexdao.app.


9.2. If you believe that we have not sufficiently answered your questions or concerns, or you believe that your data protection or privacy rights have been violated, you may file a complaint with any supervisory authority or other government agency responsible for enforcing privacy laws.